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Social Imaging Previews for Help Center Articles

My company uses social channels as true support and communication routes. We share a lot of our current support articles on X and other avenues, and those links have a preview image that helps users legitimize the link we're sharing. It'd be great...

over 1 year ago in Knowledge Base 1 Backlog

2 VOTE

Callouts for Help Center Customization

A callout is a great way to bring attention to a particular line of text. My company has a lot of technical info that we'd use the Help Center to provide support and bring that information to our users en masse. Callouts highlight the extra import...

over 1 year ago in Knowledge Base 0 Backlog

2 VOTE

Add team roles to Teammate Groups

It would be great to be able to add team roles as a dynamic variable within teammate groups, so they can be referenced in account custom fields for rule-based automations. A use case would be if you had clients that were assigned to a specific tea...

over 1 year ago in Admin Experience 0 Backlog

3 VOTE

Indicate if an email invitation has been forwarded

No description provided

over 2 years ago in Attendee management / Managing/Updating Events 0 Backlog

3 VOTE

Dynamic signatures, change based on variable content

No description provided

over 2 years ago in Signatures 0 Backlog

3 VOTE

Keyboard shortcut: reset style / format

keyboard shortcut to remove text formatting

over 2 years ago in Composer / Keyboard shortcuts 0 Backlog

3 VOTE

Bulk create tags

Admins can use a CSV to import tags in bulk.

over 2 years ago in Bulk updates 0 Backlog

2 VOTE

Custom Hotkeys / Specific Tag Hotkeys

Sorting through emails and adding tags takes multiple clicks, should be able to assign a tag with 1 button. Furthermore, we should be able to edit hotkeys to our preference vs the few standard preset options.

over 1 year ago in Keyboard shortcuts / Triage - get to inbox 0 0 Backlog

5 VOTE

Send as a new conversation rule action

Instead of replying in the same thread, it can sometimes be beneficial to send it as a new conversation

about 4 years ago in "Create new conversation" actions 0 Backlog

2 VOTE

Delete option for extra addresses on Contact panel should be in a different location

Currently the primary email for a contact has copy For each additional after it, hovering shows delete where copy is for the primary We should reorient the options in the contact details to each entry is mirrored across all for the layout

over 1 year ago in Contacts Manager 0 Backlog

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