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Notify me when and why my Front webhood gets disabled

Our webhook has been disabled twice now and we have no idea why. We've had two engineers go thru all our webhook logic to make sure we're returning the correct response. This goes down and we often don't notice for a few days, and our data gets ou...
6 months ago in Developer Platform 0 Backlog

Google Chat integration

A p4 integration or channel integration with Google Chat so I can communicate with non Front teammates from within Front itself.
over 2 years ago in New integration requests / Plugins 0 Backlog

Customize form channel like a customer portal form

Give the ability to customize the HTML of a form channel more easily with the UI of a customer portal form. This allows you to have a customer portal embedded into your own website that funnels into Front.
3 months ago in Customer Portal 0 Backlog

Keep calendar reminder notifications visible until manually dismissed

Make calendar reminders more obvious either visually or with sound.
about 4 years ago in Event notifications 3 Backlog

Ability to hide all comments from a conversation

Ability to toggle a view so that you can only see the email messages and not the internal comments.
over 2 years ago in Comments / @ mentions 0 Backlog

[Contacts Basics] Sort & filter contacts in the contacts manager

Being able to filter contacts & lists in the contacts manager by attributes such as account, source, last updated, name etc.
about 4 years ago in Contacts Manager 2 Backlog

Different signature on reply emails than on initial email

Option (perhaps a setting or a rule) to have a different email signature on reply emails than on initial emails. This is available on other platforms. My signature is quite lengthy on purpose, but it doesn’t need to appear on every subsequent repl...
over 2 years ago in Signatures 2 Backlog

Front Chat localization to support different languages

Localization in the chat widget to support different languages. Includes text & buttons in the collect customer details step in the chatbot flow, the "Start new conversation" button after the chatbot auto-archives the flow, and more.
about 4 years ago in Live Chat 14 Planned

Integration with 3CX - telephony system

3CX is a popular telephony solution, particularly in EMEA
over 1 year ago in Developer Platform 0 Backlog

Add "Time of the day is" as Rule Trigger

The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...
over 1 year ago in Time-based options 3 Backlog