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Support alt-text in KB articles (accessibility)

Need alt-text for accessibility and in case in-line images do not display.
almost 2 years ago in Knowledge Base 1 Backlog

[extensibility] Front AI to connect to 3rd party tools to sync information

Be able for AI feature like "AI answer" and "Suggested Replies" to fetch and push information from 3rd party tools like Shopify, Order management system, Airtable, Track management system ...
over 1 year ago in AI / AI answer for chat / AI extensibility / AI suggested replies (auto draft) 0 Backlog

Display tags in Compose draft

It would be great if we could selected tags in the draft window. Distraction at times cannot be avoided and not everything can be summed up in one tag. When coming back to a draft there is no way to see which tags I have already added when I start...
almost 2 years ago in Core Product Experience 0 Backlog

Always add a recipient when using a specific message template

No description provided
almost 4 years ago in Message templates / Other (workflows) 0 Backlog

Convert/merge Workspace tags to Company tags

There are several scenarios where an admin may want to convert workspace tags to company tags and/or merge multiple tags together An admin starts creating multiple Workspaces and realises some of their tags should be available across the new Works...
over 2 years ago in Object/resource management 0 Backlog

Drag email into different individual inbox

It doesn't seem like you can click an email and drag between individual inboxes in your Me section. I can change it in the inbox selector but that brings in the entire list of shared inboxes which is overwhelming. I just want to be able to click a...
almost 2 years ago in Core Product Experience 0 Backlog

Calender view

Not overly important but is it possible to be able to set the calendar view in Front to stay in the month view without reverting back to the defaulted weekly view every time the app is closed and re opened
8 months ago in Core Product Experience 0 Backlog

Link to Full Instagram Post Instead of Media Preview

When a user clicks on the 'post' link we show on an inbound Instagram message we don't bring them to the full post but instead just the media content (so it's kinda like a preview). It would be nice if Front linked directly to the Instagram post m...
8 months ago in Developer Platform / Other channels 0 Backlog

Linked Conversations support for Discussions

Managers may have an internal discussion about a task list pertaining to an email conversation. Rather than add the task list to the comments of the email conversation, they'd like to create a separate discussion for the task list and link that di...
almost 2 years ago in Core Product Experience / Linked conversations 0 Backlog

Improve handling of Forms as a channel, improve form field management

No description provided
almost 2 years ago in Core Product Experience 0 Backlog