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Data storage location: Australia

No description provided
8 months ago in Compliance & security 0 Backlog

Live Chat, partner/custom channels: Ability to reply to message

It would be nice to have the ability to reply to a specific message so that your recipient knows exactly which message you are referring too (like Front comments for instance). This would be helpful for non-email channels like Front Chat, social m...
almost 2 years ago in Channel API / Live Chat / Other channels 0 Backlog

Hubspot integration - Show rule has taken place

When using a rule to log messages in Hubspot, show that the rule has taken place like with other rules in Front.This was you can be quite sure a message has been logged from Front to Hubspot
almost 2 years ago in Workflows 0 Backlog

"Send later and archive" option when replying to an email

No description provided
over 2 years ago in Triage - get to inbox 0 0 Backlog

Embed Vidyard video links in KB articles

Support for embedded Vidyard videos (alongside YouTube, Vimeo, and Loom) is important as this is a tool the whole company uses. Since Intercom supports embedding Vidyard videos, the Front KB importer failed to retain these videos embedded in artic...
about 1 year ago in Knowledge Base 0 Backlog

Turn off and on the "last time edited" from Knowledge Base

It would help in order to use the Knowledge Base as a FAQ page and show clients only the information, not when it was changed or added.
about 1 year ago in Knowledge Base 0 Backlog

Color code calendar events at acceptance

I have been using the color code feature to distinguish my meetings in my calendar by customer/audience in order to prioritize when I am double booked, however I cannot set these colors when accepting an invitation. It would be great if I had the ...
about 1 year ago in Core Product Experience / Schedule - manage your calendar 0 Backlog

Integrate Booking.com direct messages into Front

No description provided
about 1 year ago in New integration requests 0 Backlog

Ability for the chat widget to appear automatically on a website, rather than require a mandatory user click.

No description provided
about 1 year ago in Live Chat 0 Backlog

Integration with Atriis, Aimendo (Travel Specific)

https://www.atriis.com/ https://tmc2staging.portal.azure-api.net/signup https://aimendo.com/bot_squad Aimendo would work in integration with a tool like Atriis so that: Email comes in from client saying “ I need to travel out on the 18th March to ...
over 1 year ago in New integration requests 0 Backlog