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API - improve channel fetching (pagination and search)

Paginate GET /channels results, and enable filtering by type

almost 2 years ago in Core API 0 Backlog

Blocked account filter for admins

Dear Front Community, As an operations tool administrator, I periodically need to identify and remove blocked user accounts from our system. To streamline this process, I am requesting a feature enhancement for our application. Specifically, I ...

7 months ago in Admin Experience 0 Backlog

3 VOTE

Improve the visibility of the names of Analytics views when multiple are pinned

No description provided

almost 2 years ago in Insights 0 Backlog

1 VOTE

Utilize Internal Knowledge Base for Suggested Replies

No description provided

7 months ago in AI 0 Backlog

6 VOTE

More / custom colors for fonts

Add more colors for fonts

over 3 years ago in Composer 0 Backlog

6 VOTE

Language detection: Japanese

Admins would like the ability for Front to detect Japanese for multiple use cases.

over 3 years ago in Rule conditions 1 Backlog

1 VOTE

[context] Enable Uploading or Linking of PDFs to inform Suggested Replies

Similar to Custom GPTs by Open AI, it would be great if we could upload our product manuals, price lists, and other literature in PDF form to inform email Suggested Replies.

7 months ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Backlog

1 VOTE

Audit trail / action logbook

When using Front I would like to track my actions with an logbook. Today I unfortunately archived 1 mail to many and to search back this archived mail is quit a challenge. An logbook with all action took per user (maybe admin oversight on all user...

7 months ago in Admin Experience 0 Backlog

2 VOTE

More customizable desktop app

"I wish we could customize the desktop app view more than the two options currently available (default and compact)"

about 1 year ago in Desktop 0 Backlog

3 VOTE

Dynamic Variables in Reply time goals (a.k.a. SLA) Rule

It would be great if we could filter SLAs based on Salesforce contacts or other dynamic variables. Thank you!

almost 2 years ago in Workflows 0 Backlog

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