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In-app self-serve AI answer using Internal KB (P4 AI Answers Chat widget?)

Instead of keyword searching and parsing through articles, would see much more value in the ability to leverage AI answers to filter through internal KBs and surface relevant procedural info. Ability to have AI Answers in the integrations panel th...
over 1 year ago in AI 0 Launched

AI AutoTagging

Front currently has a "tag" feature where a company can create a list of tags and mark each conversation with any number of them. At my company (Collective), we have around 30-40 tags that our Support team currently uses. However, manually tagging...
over 2 years ago in AI / AI tagging / Tags 0 Launched

Search in .TXT attachment files

70% of the files we receive are in txt file and they are filtered to go to different person/department based on certain words in the txt file
over 2 years ago in Search location 1 Launched

Multiple data retention dates

To be able to have Inbox A with data retention of 2 years but inbox B with 1 month.
over 3 years ago in Data retention 0 Launched

Bulk edit teammates' availability

Something team leads can use to easily toggle "available / Out of office"
over 1 year ago in Admins can control more teammate settings / Teammate management / Workforce management 1 Launched

Macro Restricted by Inbox

There should be an option to allow/disallow macros based on inboxes within a workspace. This will prevent macros specific to certain operations from being executed outside of the proper inbox and allow more options for utilizing macros between teams
about 1 year ago in Macros 0 Launched

Allow chat composer to expand in size

In one of the previous versions of the app, the composer field would expand dynamically with content. If the typing field were expandable then people could easily see more of their message.
over 2 years ago in Live Chat 0 Launched

Ability to save progress during Application Object setup

Currently if your Application Object doesn't pass the final test step none of your progress will save as you are not given the option to save progress. This can be really tough for teams that setup complex variables and connections as they have no...
about 1 year ago in Dynamic objects 0 Launched

Date filter in the Search Builder

Add a date range picker in the "Search Builder"
over 2 years ago in Filters - Query builder 0 Launched

Search query auto-correct, "did you mean this"

Description: I sometimes have typos in my query which returns 0 results Request: Having a spelling correction system that correct my queries and informs me about it
over 2 years ago in Matching 0 Launched