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9
VOTE
All individual inboxes appear in analytics
Currently, when a teammate adds an individual inbox, they can choose whether it will appear in company analytics or not. This can be update one-by-one, but this is tedious and error-prone and still allows the setting to be changed later by the use...
0
Backlog
1
VOTE
[App Objects] Filter Rule Trigger by App Object Type
When creating a Rule with a App object is added trigger, it's tricky to specify which app object we want to trigger the rule for. Similar to the additional options provided in rule triggers like Comment Added or Custom field updated, it would be h...
0
Backlog
1
VOTE
7
VOTE
4
VOTE
Meeting Schedule Links creating Custom Meeting Names
Is there any way I could allow meeting links to generate custom names once a person schedules a call? With the brackets or something else? It would be really helpful if the meeting name would automatically change to something like <User/Client ...
0
Backlog
7
VOTE
13
VOTE
5
VOTE
Set chatbot hours and/or conditionally split chatbot responses based on hours
At a high level we would like to be able to only have our chatbot run in Off Hours and have our support representatives handle all live conversation during business hours. So part 1 of the request: be able to set the chatbot to only turn on during...
0
Planned
1
VOTE
9
VOTE