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ADA Compliance for Front Chat

No description provided
about 3 years ago in Live Chat 0 Backlog

Require tag: add new tags to the list automatically

Idea: "select a tag among children tag of tag X" This would be very helpful if you have a "Incident type" list of tag and you add new types as they happen.
about 3 years ago in Other (workflows) 0 Backlog

Ability to update external ID on an Account

External ID can be set when you create an account but afterwards there is no way to update it, this would be incredibly helpful if we could update the external id.
over 1 year ago in Accounts Manager / Core API 1 Backlog

Get notification when someone reacted to your comment

It is a good idea to add the ability to get a notification when someone reacts to your comment. Sometimes users reacted with a Like instead of answering you. In this case, you can miss the positive reaction to your comment as there are no notifica...
over 1 year ago in Comments / @ mentions 0 Backlog

Ability to display contact fields in a custom order and show or hide fields

In Front's contact manager, having the ability to customize which fields show up on top, and even have the ability to hide certain fields.
over 4 years ago in Accessing / Organizing Data 0 Backlog

automation that detects CC info and other sensitive patterns through a one-click setting

almost 2 years ago in Compliance & security 0 Backlog

New themes

Can we have more theme features like Outlook and Google has?
almost 2 years ago in Client Platform 0 Backlog

Notify admins when a new company admin is added

It would be helpful if there would be an option to configure an alert to notify a specific email or all company administrators if anyone was granted company administrator authority.
over 1 year ago in Admin Experience 0 Backlog

Show message sent failures in Dialpad channel

When using Front to send SMS through Dialpad, sometimes customers will provide landline phone numbers instead which result in delivery failures. There is no clear way to get alerted when sending fails.
over 1 year ago in Existing integrations / SMS 0 Backlog

Option to create "personal" views, only regarding conversations in "Inbox"

Hi,I would welcome a feature in which I could create views that only show conversations in my "Inbox" (messages "Assigned to me", "Shared with me", "Discussions" and personal mail). Thanks
almost 2 years ago in Views 0 Backlog