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Report Phishing and Spam integration with Google Workspace

Currently when users report phishing in FrontApp, the FrontApp Security team gets notified.We would like our internal staff to get notified as well, and if possible integrate this into Google Workspace so those reports show up in the Security Dash...
over 2 years ago in Security / Systems 1 Backlog

Jira Service Desk integration

https://www.atlassian.com/software/helpdesk-software
over 2 years ago in New integration requests 2 Backlog

Secondary time zone

Display secondary time zone in calendar, and world clock.
11 months ago in Schedule - manage your calendar 0 Backlog

Support sidebar plugin on mobile, or webapp support on mobile

Empower Work has an Ai assistant built as a custom sidebar plugin, but they don't have access to the plugins via mobile or webapp on mobile.
8 months ago in Mobile 0 Backlog

Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/
11 months ago in Insights 0 Already available

Nesting / Grouping Views

As a user with lots of views, I would like to be able to nest/group views together and collapse groupings, so that my views are more manageable and easier to navigate.
about 2 years ago in Core Product Experience 0 Backlog

Oracle Netsuite integration

PlascoID has requested an Oracle Netsuite integration, because this is where they document all their support ticket. For each conversation, they manually create a ticket in Oracle Netsuite, copy-pasting the content of emails and associating a stat...
about 2 years ago in New integration requests 0 Backlog

Ability to create custom fields via the API

No description provided
over 2 years ago in Developer Platform 0 Backlog

Keyboard shortcut: block sender

No description provided
about 2 years ago in Core Product Experience 2 Backlog

Display Most Recent Email Sender in Inbox Preview

Currently, the name that appears on the top row preview of a new email in an inbox is always the person who authored the first email, followed by who sent the most recent email in the chain (if there is space). Is there a way to customize this? Or...
over 2 years ago in Core Product Experience 0 Backlog