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Searching for assignee displays matches in order of most commonly assigned to or displays matches in the current team inbox, as opposed to alphabetically

To make manual assignments faster/more accurate (especially to teammates with common names), it would be helpful if when I type a name into the assign box (like "Nick") the "Nicks" who populate show up in order of who you assign to most or who is ...
almost 2 years ago in Collaborate - work together seamlessly 1 Backlog

[context] Control what can appear as similar conversation by adding conditions (inbox, tags, inbound only ...)

Be able to specify or filter conversations shown as part of similar conversations based on criteria like the same or a specific: Inbox Tag Contact Account Type of inbound or outbond
4 months ago in AI / AI similar conversations 0 Backlog

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
7 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

Pull Avatar/Image from Google profile so that it populates the Profile Photo in Front

Save time on set up.
2 months ago in Admin Experience 0 Backlog

Application Object Automatically Refresh Token

Running into an issue where salesforce connector apps are automatically logged out after 24 hours It appears we are not requesting a new token when a previous token expires. After speaking to Xav, it was highlighted that this happens because there...
2 months ago in Dynamic objects 0 Backlog

Rank search results based on the recency of the match and not the most recent activity on the conversation

Description: Search results are ranked chronologically but based on the last activity time of a conversation containing a match, and not based on the activity time of the search match in the conversation. For example for the search query: acme@acm...
over 1 year ago in Search Ranking 0 Backlog

Display upcoming SLA breaches in the Live Dashboard

No description provided
5 months ago in Insights 0 Backlog

Keyboard shortcut: select all (Ctrl+A) in the Spam & Trash folder to mass delete

Today, we are unable to use the select all shortcut in the spam folder, which makes mass deletion of spam messages difficult.
over 1 year ago in Core Product Experience / Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Minimize Drafts like Gmail

Is it possible to minimize email drafts in the main inbox view to copy and grab other information from my calendar, other emails, etc? This is a great feature in Gmail to be able to pop back and forth quickly as you piece your email together from ...
almost 2 years ago in Core Product Experience 6 Backlog

Delete internal comments via Core API

Internal comments can be added, but currently cannot be deleted via the Core API.
about 1 month ago in Core API 0 Backlog