AI

Problem AI-generated conversation summaries may be inaccurate or lack important details, but there's no way to edit or refine them after generation. Request Allow users to edit summaries to correct inaccuracies, add missing information, or improve...

Problem There's no streamlined way to compose messages based on predefined prompts or templates, requiring teams to manually compose similar responses repeatedly. Request Enable composing messages from custom prompts that generate dynamic response...

Problem When switching to AI tagging, teams must recreate all existing tagging rules from scratch instead of converting and adapting their current rules. Request Allow converting existing tagging rules to AI tagging rules instead of requiring rule...

Problem AI Answers, compose suggestions, and suggested replies use a fixed tone and structure that may not match a team's preferred communication style or brand voice. Request Allow customization of the tone and structure used in AI Answers, compo...

Problem AI Compose pulls context from the entire conversation thread, which can dilute focus when drafting responses to recent messages. Request Prioritize the most recent email in the thread when generating AI-assisted compose suggestions.

Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...

situation: If the rule conditions have a not from X, then it's confusing to have messages in the training messages not respecting the rule condition request: Respect the rule conditions for the selection of the message to review

Problem AI features like AI Answer and Suggested Replies can only work with information available in Front and cannot fetch or push data from external systems. Request Enable AI features to integrate with third-party tools such as Shopify, order m...

Currently the "Compose with AI" Translate option is only available for the messaging being composed - it would be very helpful if we can also highlight text from earlier conversations and have that translated as well within Front app. Perhaps as a...