AI

Problem AI features auto-detect language from conversation content, but sometimes pick the wrong language due to signatures or previous messages in the thread. Request Let each teammate set a preferred language for all AI results (e.g., force all ...

Request Add an option to AI tagging rules to apply only one tag from the configured list, similar to required tagging rules.

Problem Smart QA evaluation results cannot currently be used to trigger conditional workflows or automations. Request Enable Smart QA scores and evaluation results to be available as dynamic variables in macros and rules so they can trigger automa...

Request Use AI-powered translation to translate email subject lines into different languages.

Case: after tag deletion Situation: Currently, when an admin deletes an AI tag from an AI tagging rule, the associated message samples used for training are also removed. If the admin wishes to add the tag back, they must go through the process of...

Situation & Request Wish to tag based on spec values such as dates, amounts, and durations. Currently, the AI Tagging tool is not equipped to detect and apply tags based on these structured data types. Potential Solution Invest in entity detec...

Situation: when I want to create an AI tagging rule for multiple inboxes, all using the same tag (e.g., VIP), I have to train the AI, by reviewing message samples, separately for each rule, even though it's the same tag. Request: Streamline the pr...

Problem The similar conversations feature shows suggestions that may not be relevant because there's no way to control which conversations are included based on team-specific criteria. Request Add filtering conditions to similar conversation recom...

Problem Using AI compose requires multiple clicks and isn't discoverable enough. When AI transforms text, it's difficult to understand exactly what changed and why. Request Show before and after comparison when using AI compose transformations, wi...

Problem Composed responses can be sent without verification against company communication standards, risking inconsistent formatting, tone, inaccurate information, or repeated advice from previous interactions. Request Add pre-send validation to c...