AI

Showing 88

[action] AI answer for KB to support multiple KBs

Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...

6 months ago in AI / AI answer for KB (Ask your KB) 0 Backlog

1 VOTE

[language] Similar conversation to support more languages

Situation: Similar conversations only supports English because the embedding are in english for now. Request: Support more languages

6 months ago in AI / AI similar conversations 0 Backlog

2 VOTE

Allow customers to use their own Open AI API key

We would like to be able to implement AI features for our own instance of Front using our own Open AI API key.

12 months ago in AI / AI extensibility 0 Backlog

1 VOTE

[activation] Option to stop the daily email notification

Situation When admins are setting up an AI tagging rule, they receive daily email notifications informing them of new message samples that need validation. However, in cases where they either do not complete the training process or no longer requi...

6 months ago in AI / AI tagging 0 Backlog

1 VOTE

[channel] Auto summarize for SMS, Chat

Being able to auto-summarize conversation thread for other channels than email

6 months ago in AI / AI summary 0 Backlog

1 VOTE

[granularity] Improve the granularity of summaries details to include the inquiry, steps taken, entities shared like conv_ID, error codes ….

The summary's structure and granularity don't match all use cases. Support agents need more specific information than a collaborator or manager joining a conversation

6 months ago in AI / AI summary 0 Planned

3 VOTE

[context] Customizable templates for AI compose

When using AI compose, I want to have more granular control over the template, including whether or not to include a closing signature.

over 1 year ago in AI / AI compose 0 Backlog

2 VOTE

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...

about 1 year ago in AI / Insights 0 Backlog

1 VOTE

[action] Ask a question on X (a conversation, a KB article, a group of conversations in the analytics ...

I wish to ask a question and get an AI answer without having to read the entire conversation(s). For example: I'm in a conversation and I'm looking for a specific information ("what is this customer saying about X") I'm looking at the analytics ab...

7 months ago in AI / AI insights / AI knowledge 0 Backlog

1 VOTE

[customize] AI suggested replies to include knowledge base source link in the draft

Insert the source of the suggested replies in the draft so agents can send it as part of the reply and help the end-user self-serve. Today, the link is present in the outline but not in the reply. This makes it harder to insert after clicking sugg...

8 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Please enter your email address

FILTER BY CATEGORY