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Access runbooks, SOPs, checklists in the conversation

Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...
3 months ago in AI / AI runbooks / Collaborate - work together seamlessly / Linked conversations 0 Backlog

[core] AI Tagging - Only apply one tag from the list

Only of tag from the list selected in the rule can be applied. This would be an option similar to required tagging rule (see attached file) The closed tag is the one to be applied (context shared with Robert live).
6 months ago in AI / AI tagging 0 Backlog

[language] Summarise conversations in a specific language

The ability to always summarise a conversation in a specific language not just the language the conversation is in.
3 months ago in AI / AI language / AI settings / AI summary 0 Backlog

Allow customers to use their own Open AI API key

We would like to be able to implement AI features for our own instance of Front using our own Open AI API key.
6 months ago in AI / AI extensibility 0 Backlog

[channel] AI Compose for SMS, Chat

No description provided
over 1 year ago in AI / AI compose 1 Backlog

[context] AI Compose based on most recent email in the thread

I'd like AI compose to mostly focus on the last email in the thread when composing a response, instead of pulling information from the entire thread.
about 1 year ago in AI / AI compose 0 Backlog

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...
8 months ago in AI / Insights 0 Backlog

[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies
4 months ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

[context] Customizable templates for AI compose

When using AI compose, I want to have more granular control over the template, including whether or not to include a closing signature.
about 1 year ago in AI / AI compose 0 Backlog

Enable Native Translation

Build native translation into FRONT. Global companies work in many languages, and not translating customer requests like Gmail and Outlook natively slows customer service efficiency.
5 months ago in AI 0 Planned