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[tone] Custom tone with AI compose

Ability to modify existing tones with AI compose to align with how their company speaks, or have the AI learn their companies tone and make a custom tone. Ability to have a tone selected by default.
about 2 months ago in AI / AI angel (QA before sending) / AI compose 0 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
12 months ago in AI / AI knowledge / Knowledge Base 0 Backlog

[customize] AI auto-reply for email (AI Answers for email)

Replying automatically to simple email requests, without having a human in the loop
2 months ago in AI / AI suggested replies (auto draft) 0 Backlog

[channel] AI tagging on more channel types (SMS, chat, custom channels ...

Ability to set up AI tagging on more channels like SMS conversations, chat, social, whatsapp, custom channels
6 months ago in AI / AI tagging 0 Backlog

[API] AI Summary of a conversation is available via the API

Ability to pull AI Summaries of a conversation via the API. Useful to leverage AI summarize feature
5 months ago in AI / AI summary / Core API 1 Backlog

Enable AI for specific teammates / inboxes

Ability to allow select users / inboxes, etc. to use AI features.
about 1 year ago in AI / AI settings 0 Backlog

[customize] AI suggested replies to include knowledge base source link in the draft

Insert the source of the suggested replies in the draft so agents can send it as part of the reply and help the end-user self-serve. Today, the link is present in the outline but not in the reply. This makes it harder to insert after clicking sugg...
about 1 month ago in AI / AI suggested replies (auto draft) 0 Backlog

[actions] More text transformation for AI Compose (continue writing, explain, summarize, generate actions items...)

Our team loves the new compose with ai tool. It would be awesome to also have the following options within the compose with ai tool so our team can be more effective when communicating with in front. Se images from another platform that has these ...
about 2 months ago in AI / AI compose / Compose - write efficiently with quality 0 Backlog

Utilize Internal Knowledge Base for Suggested Replies

No description provided
about 2 months ago in AI 0 Backlog

[context] Enable Uploading or Linking of PDFs to inform Suggested Replies

Similar to Custom GPTs by Open AI, it would be great if we could upload our product manuals, price lists, and other literature in PDF form to inform email Suggested Replies.
about 2 months ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Backlog