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Enable AI for specific teammates / inboxes

Ability to allow select users / inboxes, etc. to use AI features.
about 2 years ago in AI / AI settings 0 Backlog

[context] use private / internal knowledge source for AI answers

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...
about 1 year ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) 1 Backlog

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
11 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Can using AI Compose automatically tag that conversation?

The use case is to have that context of whether AI was used when interpreting Smart QA results.
2 months ago in AI compose 0 Backlog

Translate emails within Front with a simple button to click

Hello! One of the features my users would like is the ability to easily translate emails. When emails come in a different language, my team has to copy paste in a different window which takes valuable time.
4 months ago in AI 1 Already available

[channel] Support for Suggested Replies in Individual Inboxes

No description provided
9 months ago in AI suggested replies (auto draft) 0 Backlog

Speak to Email

Product Feature: click cmd+R in front email to activate mic then I can talk out what Im trying to say gen AI turns that into a written out email copy that matches my conciseness and tone of voice
9 months ago in AI / Core Product Experience 0 Backlog

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
over 1 year ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

Safety nets for agents

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...
over 4 years ago in AI / AI angel (QA before sending) / Other (workflows) / Workflows 0 Backlog

[context] AI to "understand" images (summary, similar conversation, tagging, suggested replies & AI answer ...)

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...
12 months ago in AI / AI answer for chat / AI data extraction / AI similar conversations / AI suggested replies (auto draft) / AI summary / AI tagging 0 Backlog