ADD A NEW IDEA

AI

Showing 71

[granularity] AI summary at the contact and account levels

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account
27 days ago in AI / AI summary 0 Backlog

[edit] Correcting AI summaries

Allow users to edit the Summary to: correct it when it's wrong or not specific enough add important information if needed Ideally, the AI would learn from the edits to improve.
27 days ago in AI / AI summary 0 Backlog

[accuracy] Similar conversations accuracy improvement

Similar conversations lack of accuracy.Ideas: Leverage topic similiary + intent similiarity Allow to remove "similar" results
28 days ago in AI / AI similar conversations 0 Backlog

[action] Auto Correct or suggest spelling and grammar suggestions

Context: Since we deprecated the Grammarly integration, customers can utilize Front's AI compose, which has grammar and spelling suggestions. Request: Would be ideal to either have auto-correct auto-suggestions in pop-ups, without selecting the "c...
2 months ago in AI / AI angel (QA before sending) / AI compose / Compose - write efficiently with quality 1 Backlog

[action] AI Compose from a prompt

Having the ability to compose a conversation from a prompt. E.g. Send a holding reply Tell them that i'm ok to meet Monday 2pm Thank you for the feedback It's almost like a message template, but more dynamis.
about 1 month ago in AI / AI compose 0 Backlog

[action] AI compose to show the before and after

I wish AI compose to be easier to use. Problem 1: It requires to many clicks, it's not automated enough ideas: inline suggestion; autocomplete; floating bar ... Problem 2: hard to know the changes when using a compose text transformation ideas: Se...
19 days ago in AI / AI compose 0 Backlog

[accuracy] AI tagging accuracy improvements (more training, negative/positive reinforcement, audit ...)

Suggest negative reinforcement for AI tagging (either raising it to the admin or training the AI) Suggest good examples of conversations that should have the tag Allow to train on more than 10 tags How to audit/re-validate samples for a given tag
6 months ago in AI / AI tagging 0 Backlog

[test] AI suggested replies testing playground

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.
about 1 month ago in AI / AI suggested replies (auto draft) 0 Backlog

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD
3 months ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

[tone] New 'Neutral' or 'Casual' Tone for AI compose

Opinionated feedback so it might not be worth much, but I'd like a 4th tone option that'd be best described as 'casual' or 'neutral'. I find our current options (professional, friendly and empathetic) to sometimes be 'too much' in the way they phr...
22 days ago in AI / AI compose 0 Backlog