ADD A NEW IDEA

AI

Showing 71

[accuracy] Similar conversations accuracy improvement

Similar conversations lack of accuracy.Ideas: Leverage topic similiary + intent similiarity Allow to remove "similar" results
25 days ago in AI similar conversations 0 Backlog

[action] AI compose to show the before and after

I wish AI compose to be easier to use. Problem 1: It requires to many clicks, it's not automated enough ideas: inline suggestion; autocomplete; floating bar ... Problem 2: hard to know the changes when using a compose text transformation ideas: Se...
15 days ago in AI compose 0 Backlog

[action] AI Compose from a prompt

Having the ability to compose a conversation from a prompt. E.g. Send a holding reply Tell them that i'm ok to meet Monday 2pm Thank you for the feedback It's almost like a message template, but more dynamis.
about 1 month ago in AI compose 0 Backlog

[language] Translate selected portion of previous messages

Currently the "Compose with AI" Translate option is only available for the messaging being composed - it would be very helpful if we can also highlight text from earlier conversations and have that translated as well within Front app. Perhaps as a...
17 days ago in AI language 0 Backlog

[language] Add Chinese to AI Translate options

Given Chinese is one of the most commonly used language, it would be highly beneficial to us (and any other companies with a China presence) to also include Chinese as an option under Compose with AI's "Translate" function. Of all the languages av...
17 days ago in AI compose / AI language 0 Backlog

[tone] New 'Neutral' or 'Casual' Tone for AI compose

Opinionated feedback so it might not be worth much, but I'd like a 4th tone option that'd be best described as 'casual' or 'neutral'. I find our current options (professional, friendly and empathetic) to sometimes be 'too much' in the way they phr...
18 days ago in AI compose 0 Backlog

[test] AI suggested replies testing playground

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.
about 1 month ago in AI suggested replies (auto draft) 0 Backlog

[activation] Convert existing tagging rule to an AI tagging rule

This would be a helpful feature that would prevent the need to create new rules.
about 1 month ago in AI tagging 0 Backlog

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD
3 months ago in AI suggested replies (auto draft) / Live Chat 0 Backlog

[accuracy] AI tagging accuracy improvements (more training, negative/positive reinforcement, audit ...)

Suggest negative reinforcement for AI tagging (either raising it to the admin or training the AI) Suggest good examples of conversations that should have the tag Allow to train on more than 10 tags How to audit/re-validate samples for a given tag
6 months ago in AI tagging 0 Backlog