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[activation] have the training messages to respect the rule conditions

situation: If the rule conditions have a not from X, then it's confusing to have messages in the training messages not respecting the rule condition request: Respect the rule conditions for the selection of the message to review
9 days ago in AI / AI tagging 0 Backlog

[context] Don't include closing salutation and signature in AI compose

It would be nice not to include "Best, Name" when using AI compose because this is already part of our signatures. This requires the users to remove it every time.
about 1 month ago in AI / AI compose 0 Backlog

[scaling] AI tagging for individual inboxes

No description provided
about 2 months ago in AI / AI tagging 0 Backlog

[context] AI features to leverage Front Conversation History

Leverage past email history for AI Answers/AI Suggested Replies. Past email conversations are a good source of knowledge to reduce product / general inquiries because: Doesn't required to be structured in a specific format Compared to a knowledge ...
6 months ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog

[context] AI compose with a prompt and message template

Situation: Users need to respond quickly to messages, especially when dealing with simple inquiries. While the Suggested Reply feature is useful, it can be difficult to control the exact content or appropriateness of the response, and it doesn’t s...
8 days ago in AI / AI compose 0 Backlog

[context] AI to "understand" images (summary, similar conversation, tagging, suggested replies & AI answer ...)

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...

[context] use private / internal knowledge source for AI answers

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...
about 1 month ago in AI / AI answer for chat 1 Backlog

[activation] Retroactive AI Tagging

Apply sentiment tags retroactively to previous conversations once properly trained.
16 days ago in AI / AI tagging 0 Backlog

[extensibility] Front AI to connect to 3rd party tools to sync information

Be able for AI feature like "AI answer" and "Suggested Replies" to fetch and push information from 3rd party tools like Shopify, Order management system, Airtable, Track management system ...

[context] AI suggested replies to support external knowledge sources

Use suggested replies from a third-party KB to auto-draft emails. Same idea as this article, but with third-party KB: https://help.front.com/en/articles/914304#overview
about 2 months ago in AI / AI suggested replies (auto draft) 0 Backlog