AI

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AI Answers and Suggested replies to leverage All Front Conversation History

Leverage past email history for AI Answers/AI Compose in email

4 months ago in AI / AI knowledge / AI suggested replies (auto draft) / Chatbots 0 Backlog

Customizable context for AI summaries

We are excited about the new AI features like summarizing a thread or drafting a message. It would be useful if we had: The ability to summarize, not just the external conversation, but also the internal team comments The ability to summarize mult...

3 months ago in AI / AI summary / Core Product Experience 0

3 VOTE

AI Chatbot in Czech language

When our knowledge base and customers are czech speaking, we need the AI to be able to speak back in Czech

4 months ago in AI / AI settings / Chatbots 0 Backlog

3 VOTE

AI tagging with SMS

Ability to set up AI tagging on SMS conversations

4 months ago in AI / AI tagging 0 Backlog

9 VOTE

Enable AI for specific teammates / inboxes

Ability to allow select users / inboxes, etc. to use AI features.

about 1 year ago in AI / AI settings 0 Backlog

2 VOTE

AI Conversation Data Extraction

It was be really powerful to extract specific data points from Conversation message data to be used for workflows, DOs, etc

4 months ago in AI 0 Backlog

2 VOTE

AI tagging accuracy improvements

How to audit/re-validate samples for a given tag How to give negative reinforcement for AI tagging (either raising it to the admin or training the AI)

4 months ago in AI / AI tagging 0 Backlog

1 VOTE

Increase AI tags option

We're trying out the AI tagging system on our main IT mailbox, but the current limit of 10 tags is a bit restrictive for our needs. Ideally, we'd like to be able to set up 15-20 AI tags for better organization.

2 months ago in AI 0

6 VOTE

"Summarize with AI" feature available in discussions

This would be incredibly beneficial to summarize the content of a discussion. I work within a multi-lingual team so it would also be great to summarize and translate a conversation as the current "Summarize with AI" does with email threads

about 1 year ago in AI / AI summary 0 Backlog

2 VOTE

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...

5 months ago in AI / Insights 0 Backlog

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