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AI Conversation Data Extraction

It was be really powerful to extract specific data points from Conversation message data to be used for workflows, DOs, etc
4 months ago in AI 0 Backlog

AI Tagging - Only apply one tag from the list

Only of tag from the list selected in the rule can be applied. This would be an option similar to required tagging rule (see attached file) The closed tag is the one to be applied (context shared with Robert live).
4 months ago in AI / AI tagging 0 Backlog

AI Chatbot in Czech language

When our knowledge base and customers are czech speaking, we need the AI to be able to speak back in Czech
4 months ago in AI / AI settings / Chatbots 0 Backlog

Allow customers to use their own Open AI API key

We would like to be able to implement AI features for our own instance of Front using our own Open AI API key.
4 months ago in AI / AI extensibility 0 Backlog

AI tagging with SMS

Ability to set up AI tagging on SMS conversations
4 months ago in AI / AI tagging 0 Backlog

"Ask AI" for knowledge base

Rather than using regular search functionality, I want to be able to ask a question and get an AI response based on the knowledge base content.
4 months ago in AI / AI knowledge / Knowledge Base / Search 0 Backlog

AI tagging accuracy improvements

How to audit/re-validate samples for a given tag How to give negative reinforcement for AI tagging (either raising it to the admin or training the AI)
4 months ago in AI / AI tagging 0 Backlog

Increase AI tag limit (allow more than 10 per inbox)

We should increase or ultimately remove the limit of 10 AI tags per inbox to allow Support teams to unlock more automated workflows and accelerate deflection. Our Support team uses 180+ tags to categorize every Support inquiry possible, so only be...
5 months ago in AI / AI tagging 0 Backlog

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...
5 months ago in AI / Insights 0 Backlog

Automatically generate AI summaries upon receiving email

I love the AI summary feature in front. My only criticism is that I wish it would automatically summarize incoming emails. This would allow me to quickly browse through the summaries without needing to click generate and wait for the generation to...
6 months ago in AI 0 Planned