ADD A NEW IDEA

AI

Showing 85

Detect duplicate conversations & route them

Situation: Support teams can encounter multiple customer requests that are duplicates of previously resolved issues, leading to redundant work and decreased efficiency. Request: Implement a feature that automatically detects and flags duplicate cu...
25 days ago in AI / AI similar conversations / Workflows 1 Backlog

[activation] have the training messages to respect the rule conditions

situation: If the rule conditions have a not from X, then it's confusing to have messages in the training messages not respecting the rule condition request: Respect the rule conditions for the selection of the message to review
25 days ago in AI / AI tagging 0 Backlog

[extensibility] Front AI to connect to 3rd party tools to sync information

Be able for AI feature like "AI answer" and "Suggested Replies" to fetch and push information from 3rd party tools like Shopify, Order management system, Airtable, Track management system ...
26 days ago in AI / AI answer for chat / AI extensibility / AI suggested replies (auto draft) 0 Backlog

[activation] Shared AI training for same tag across AI tagging rules

Situation: when I want to create an AI tagging rule for multiple inboxes, all using the same tag (e.g., VIP), I have to train the AI, by reviewing message samples, separately for each rule, even though it's the same tag. Request: Streamline the pr...
26 days ago in AI / AI tagging 0 Backlog

[context] AI to "understand" images (summary, similar conversation, tagging, suggested replies & AI answer ...)

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...
about 1 month ago in AI / AI answer for chat / AI data extraction / AI similar conversations / AI suggested replies (auto draft) / AI summary / AI tagging 0 Backlog

[core] AI tagging suggestion mode

No auto-tag, but being able to see the suggestions so the team can validate before tagging
about 1 month ago in AI / AI tagging 0 Backlog

[package] Automatic CSAT from conversation analysis

Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...
about 1 month ago in AI / AI tagging / CSAT 0 Backlog

[activation] Retroactive AI Tagging

Apply sentiment tags retroactively to previous conversations once properly trained.
about 1 month ago in AI / AI tagging 0 Backlog

[language] AI Answer to support more languages

AI-based features seem to support some languages but it's not guaranteed for many of them. cc https://help.front.com/en/articles/914304#prerequisites I'd be great if features like AI answer for chat, Suggested replies could leverage knowledge base...
about 1 month ago in AI / AI answer for chat / AI language / AI suggested replies (auto draft) 0 Backlog

[context] Control what can appear as similar conversation by adding conditions

Be able to specify or filter conversations shown as part of similar conversations based on a criteria like the same or a specific: Inbox Tag Contact Account
about 1 month ago in AI / AI similar conversations 0 Backlog