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Drag and drop to change rule order

Instead of using the arrows, or typing in the order number you want a rule to fall into, having the ability to drag and drop rules in different order could be a better experience for customers who have cascading rules.
over 3 years ago in Rule management 0 Backlog

Keyboard shortcut: unsubscribe from mailing list

No description provided
over 3 years ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Access runbooks, SOPs, checklists in the conversation

Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...
11 months ago in AI / AI runbooks / Collaborate - work together seamlessly / Linked conversations 0 Backlog

Leverage information from external database in chatbot flow

We would like to be able to leverage data from an external database (like an order system) in the chatbot flow to be able to automatically deflect questions that could easily be answered with information from the database. Ex) Customer: What's my ...
almost 2 years ago in Chatbots 0 Backlog

Ability to resize and filter columns in accounts manager

No description provided
almost 2 years ago in Accounts Manager / Contacts 4 Backlog

Send to spam rule action

No description provided
almost 4 years ago in Rule actions 0 Backlog

Add GIF reactions on Front Mobile App

Add GIF reactions on Front Mobile App - our team uses reactions constantly to confirm receipt of comments and messages, but you cannot react on the mobile app to GIFs in the comments.
12 months ago in Mobile 0 Backlog

Jira on-prem integration

Similar to our Jira cloud integration, enable on-prem instances of Jira to be connected to Front.
almost 2 years ago in New integration requests 0 Backlog

Option to include attachments in replies to message with attachment

No description provided
almost 4 years ago in Attachments 0 Backlog

Ability to remove shared drafts from my view

No description provided
almost 3 years ago in Shared drafts 1 Backlog