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Turn off and on the "last time edited" from Knowledge Base

It would help in order to use the Knowledge Base as a FAQ page and show clients only the information, not when it was changed or added.
9 months ago in Knowledge Base 0 Backlog

Integrate Booking.com direct messages into Front

No description provided
9 months ago in New integration requests 0 Backlog

Automatically generate AI summaries upon receiving email

I love the AI summary feature in front. My only criticism is that I wish it would automatically summarize incoming emails. This would allow me to quickly browse through the summaries without needing to click generate and wait for the generation to...
9 months ago in AI 0 Planned

Display tags in Compose draft

It would be great if we could selected tags in the draft window. Distraction at times cannot be avoided and not everything can be summed up in one tag. When coming back to a draft there is no way to see which tags I have already added when I start...
9 months ago in Core Product Experience 0 Backlog

See sent messages in delegated inbox

No description provided
over 3 years ago in Delegated inboxes 0 Backlog

Assignment limits for round robin

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.
over 3 years ago in Load balancing 0 Backlog

Custom Variable for Template

It'd be great if we could add a blank field as a variable for the user to fill in, instead of a pre-generated field. This is something Yesware and Zendesk have
over 1 year ago in Core Product Experience 0 Backlog

Improve handling of Forms as a channel, improve form field management

No description provided
9 months ago in Core Product Experience 0 Backlog

Ability to choose date aggregation in graphs & previous period in Analytics

No description provided
over 3 years ago in Analytics - Widgets - timeline 0 Backlog

Log attachment in dropbox/drive/etc as a rule action

Add a 3rd party integration action "Log attachment in 3rd party system"
over 3 years ago in 3rd party 0 Backlog