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Show recently opened KB articles on conversation from a contact

Help support agents identify the types of KB articles that a contact has interacted with.
7 months ago in  0 Backlog

Leverage information from external database in chatbot flow

We would like to be able to leverage data from an external database (like an order system) in the chatbot flow to be able to automatically deflect questions that could easily be answered with information from the database. Ex) Customer: What's my ...
about 1 year ago in Chatbots 0 Backlog

Individual rules applying to shared conversations

No description provided
almost 3 years ago in Other (workflows) 0 Backlog

Change the color of a newly created inbox/team inbox

Hi, Using the API to create a new inbox/team inbox. It would be so helpful to enable the ability to change the color in the settings of the item. Similar to what is already enabled when creating a tag, using the highlight attribute.
7 months ago in Resources 0 Backlog

Ability to resize and filter columns in accounts manager

No description provided
about 1 year ago in Accounts Manager / Contacts 4 Backlog

No default selection of send channel when creating draft

No description provided
about 1 year ago in Composer 0 Backlog

Make pinned comments more prominent

Make pinned comments easier to view and access within a conversation so they don't get missed.
7 months ago in Comments / @ mentions 3 Backlog

Jira on-prem integration

Similar to our Jira cloud integration, enable on-prem instances of Jira to be connected to Front.
about 1 year ago in New integration requests 0 Backlog

Ability to create rules for an inbox delegated to me

Currently, you cannot create rules on a delegated inbox if not an admin. This is because the conversations live in a namespace you do not own.
over 3 years ago in Delegated inboxes 0 Backlog

Teammate availability per inbox/channel

Ability to make teammates available for rule assignment only for specific inboxes or channels.
over 3 years ago in Teammate availability 0 Backlog