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Totango integration

No description provided
over 2 years ago in New integration requests 0 Backlog

Pin or unpin comment via API

No description provided
over 2 years ago in Resources 0 Backlog

Jira - customize status changes and their impact on conversations

No description provided
over 2 years ago in Existing integrations 2 Backlog

Ability to archive / undelete message templates

This is truly useful for very large companies.
about 3 years ago in Object/resource management 2 Backlog

Individual rules applying to shared conversations

No description provided
about 3 years ago in Other (workflows) 0 Backlog

Add an options setting that will make email attachments open in default app/program.

Currently, clicking on an email attachment opens the attachment in Preview (Mac OS). We always want attachments to open in the default app/program. (We are an art gallery and receive lots of jpg files that we review in Photoshop.) A toggle in the ...
7 months ago in Core Product Experience 0 Backlog

Ability to create rules for an inbox delegated to me

Currently, you cannot create rules on a delegated inbox if not an admin. This is because the conversations live in a namespace you do not own.
over 3 years ago in Delegated inboxes 0 Backlog

Teammate availability per inbox/channel

Ability to make teammates available for rule assignment only for specific inboxes or channels.
over 3 years ago in Teammate availability 0 Backlog

Meeting Schedule Links creating Custom Meeting Names

Is there any way I could allow meeting links to generate custom names once a person schedules a call? With the brackets or something else? It would be really helpful if the meeting name would automatically change to something like <User/Client ...
7 months ago in Schedule - manage your calendar 0 Backlog

Do not open/pop-up download folder for attachment after downloading

Change default behavior for downloads from opening the downloads' folder.
7 months ago in Core Product Experience 0 Backlog