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Ability for "branch by keywords" option in Chatbot to answer more than one question at once

In a chatbot conversation flow, if I have two keyword sets included in a "branch by keywords" step: 1. "dog; pet; cat" 2. "early check in; late check out" And a client using the chatbot answers an open-ended question with:"can I bring my dog? how ...
4 months ago in Chatbots 0 Backlog

Front Chat-in-KB identified users

We'd like the ability to authenticate users in Front's KB, so we know who is asking for help if they initiate a chat within the KB and we can automatically verify chat visitor identity using the Front Chat SDK.
4 months ago in Front Chat / Knowledge Base 0 Backlog

Yelp Integration

Has a Yelp / Review integration been looked at?
4 months ago in New integration requests 0 Backlog

Em dash shortcut (—)

Why it's useful: Quicker shortcut than typing Alt + 0151 (fingers don't have to migrate over to numbers pad)Who would benefit: All grammatically savvy and efficient Front users!How would it work: It could operate exactly how it does in Outlook or ...
4 months ago in Composer 0 Backlog

Option to turn off profile photos

Give the option to not have to see the profile photos of people who send us emails
4 months ago in P3 display 0 Backlog

Calendars shared with google account

Generally it's great. A major drawback is the inability view google calendars shared with my google account. Inability to compress forwarded images is also an issue for me.
4 months ago in Schedule - manage your calendar 0 Backlog

Sync contacts back to Salesforce or Hubspot

To make sure all contacts get created in the synced CRM automatically rather than having to remember to do it manually. One way to do this would be through some sort of rule action
4 months ago in Existing integrations 0 Backlog

Print Conversation function prints/coverts to PDF in full resolution as opposed to a "preview" of included attachments.

Currently only when using the Print Conversation feature (Conversation 3 dot menu > Print) , it also includes the attachments inside the print/convert to PDF. Unfortunately, depending on the document, these "previews" of the attachment are down...
4 months ago in Attachments / Printing 0 Backlog

Allow developers to declare type of a custom channel

let customers "declare" the type of a custom channel? Like the implementation would be custom but we could still see it as "chat" or "voice" or "SMS" for other parts of the app? https://front.frontapp.com/open/cnv_fprkd4z?key=2WA7WXqjVd6l0ZyPEZB-Z...
4 months ago in Channel API 0 Backlog

Don't remove Snooze on Out of Office Replies

Is there a possibility for Front to recognize when an email reply is from an Out of Office reply and not cancel the Front Snooze setting?
4 months ago in Snooze 0 Backlog