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Timeline of an employee's status

As a support leader, I want to be able to see the timeline of an employee's status. When were they first active? How often and for how long were they marked Busy or OOO? This will serve as an extra data point when trying to understand discrepancie...

4 days ago in Insights 0

2 VOTE

Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/

4 days ago in Insights 0

3 VOTE

Chat - Display customer's geo location

When chatting with a customer, have the ability to see their current geographic location. This is important for businesses who have to comply with export restrictions.

4 days ago in Live Chat 0

4 VOTE

Chat - Notification when customer abandons chat

The customer's chat team would like to be notified in some way when the visitor abandons the chat conversation.

4 days ago in 0

1 VOTE

Expose Attachment filenames in Dynamic Variables

It would be useful to access a list of Attachment filenames (on Messages and/or Conversations) when working with Dynamic variables in Rules. One application of this could be; Scan attachment filenames to see if they match the pattern of my Stripe ...

5 days ago in Advanced rule conditions and actions / Workflows 0

1 VOTE

Application Object Automatically Refresh Token

Running into an issue where salesforce connector apps are automatically logged out after 24 hours It appears we are not requesting a new token when a previous token expires. After speaking to Xav, it was highlighted that this happens because there...

5 days ago in Dynamic objects 0

1 VOTE

[action] AI answer for KB to support multiple KBs

Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...

10 days ago in AI / AI answer for KB (Ask your KB) 0 Backlog

2 VOTE

[action] Automatic AI Translation for Inbound and Outbound Messages

Situation Description: Currently, AI translation for inbound and outbound messages requires users to manually trigger the translation. This adds extra steps and actions that slow down their workflow, especially for users handling conversations in ...

10 days ago in AI / AI message translation 0 Backlog

2 VOTE

Error Codes for WhatsApp on mobile

Often, WhatsApp encounters errors, but the error codes aren’t visible on the mobile app.

10 days ago in Native features 0 Backlog

4 VOTE

Contacts and accounts plugin on mobile app

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.

10 days ago in Native features 0 Backlog

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