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Create Marketing Hub in KB for New Articles or Most Viewed Articles

We're looking for a place to surface new articles or most viewed articles such that people who visit really consistently can quickly see the newest content or most relevant content.
4 months ago in Knowledge Base 0 Backlog

Configure redirection link on company logo for knowledge base

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.
4 months ago in Knowledge Base 0 Backlog

AI tagging improvements

How to audit/re-validate samples for a given tag How to give negative reinforcement for AI tagging (either raising it to the admin or training the AI)
4 months ago in AI 0 Backlog

Freshservice IT Service Management Integration

Feature to submit Freshservice incident or service request ticket. Ticket details are synched back to Front for traceability
4 months ago in New integration requests 0 Backlog

Internal-Front Broadcasting option

Something that pops up when you enter the tool, similar to how Front provides feature updates. We want to use this for company announcements, in lieu of blasting an email to everyone in Front.
4 months ago in Core Product Experience 0 Backlog

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
4 months ago in Chatbots / Knowledge Base 1 Backlog

Simple pinned-comments request

I'd like to request that the pinned-comment notification icon be moved to the bottom. It's essentially never noticed by anyone where it is currently, so pinned comments are only useful if you remember that something was pinned or think to randomly...
4 months ago in Core Product Experience 0 Backlog

Add check box drop down list in new discussion

☐ Just like this Idea window editor ☐ It would be nice to have the ability to create tasks under new discussions ☐ so i don't have to use Asana just for project tasks needed ☐ discussions added to Inboxes might just be enough for me not to need a ...
4 months ago in Core Product Experience 0 Backlog

Telegram - mobile number integration

Being able to use a mobile number that's linked to an existing Telegram account would be a more seamless connection experience for Front users. From the customers' perspective, this would also be an ideal solution since they would not have to chan...
4 months ago in Existing integrations 0 Backlog

Add "Time of the day is" as Rule Trigger

The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...
4 months ago in Time-based options 0 Backlog