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"Create draft" rule action

Start a draft from rules that can be reviewed by humans and sent later.
over 4 years ago in Missing core rule actions 0 Launched

Chatbot Flow Previewer

It would be helpful to be able to test the chatbot flow before setting it live on our website to ensure that there are no mistakes in the flow.
about 2 years ago in Chatbots 0 Launched

Easier and more discoverable search filters

Situation: It's hard to know what filtering capabilities exist. The only ways to know are: By seeing filters' syntax when clicking on a suggestion or a Search Hint or in the advanced query builder and remembering it for future usages. By opening t...
over 2 years ago in Filters 0 Launched

Search filter: include/exclude attachments

Option to search in attachments or exclude them from search. Right now, they are always included.
12 months ago in Search 1 Launched

New custom field type: Link

Add a new custom field type: Link. It is a clickable text with a URL. Customers using dynamic objects asked for it and it can also be used for other objects like contacts and accounts.
over 1 year ago in Custom fields 3 Launched

Filter analytics by teammate Group

Use your teammate Groups as filters in analytics to monitor team performance.
over 2 years ago in Analytics - filters - New filters 1 Launched

[scale] Increase AI tag limit (allow more than 10 per inbox)

We should increase or ultimately remove the limit of 10 AI tags per inbox to allow Support teams to unlock more automated workflows and accelerate deflection. Support team uses dozens/hundreds of tags to categorize Support inquiry possible, so onl...
over 1 year ago in AI / AI tagging 0 Launched

Introduce temporary breaks as an availability status (other than just Out of Office)

In addition to out of office, a break option would be hand (for lunch breaks, meetings etc.) to ensure communications like chats are not allocated to someone who is temporarily away from their desk.
over 2 years ago in Teammate availability 0 Launched

Give non-admins permission to manage shifts

Add a new permission for managing shifts that can be added inside a custom role. This enables teammates other than full Workspace admins to manage shifts.
over 3 years ago in Increase granularity of admin permissions / Teammate availability / Workforce management 1 Launched

Improve the Advanced Search builder

Description: The advanced Search builder is here to help write a search by filling specific fields like: From, To, Subject, Body, Status, Tag, and Account. Request: Add filters like: "searching in attachments", "has an attachments", "context links...
over 3 years ago in Filters - Query builder 2 Launched