All ideas

Currently there is a hardcoded 6-hour refresh window for the chat widget (as long as 30-min have elapsed since a message has been received from the chart visitor). However we have chat visitors who return more frequently than 6 hours so we'd like ...

When building a Macro, be able to access the "current teammate" in Dynamic Variables to include some information about them in the conditions or actions.

Build an API for both external and internal requests to: Edit an article Create new article Delete an article Get an article/category List articles/categories

Integrate knowledge base into Front Chat to help triage & respond to customer inquiries

Start a draft from rules that can be reviewed by humans and sent later.

Option to search in attachments or exclude them from search. Right now, they are always included.

It would be helpful to be able to test the chatbot flow before setting it live on our website to ensure that there are no mistakes in the flow.

Situation: It's hard to know what filtering capabilities exist. The only ways to know are: By seeing filters' syntax when clicking on a suggestion or a Search Hint or in the advanced query builder and remembering it for future usages. By opening t...

Add a new custom field type: Link. It is a clickable text with a URL. Customers using dynamic objects asked for it and it can also be used for other objects like contacts and accounts.

Use your teammate Groups as filters in analytics to monitor team performance.