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New custom field type: Link

Add a new custom field type: Link. It is a clickable text with a URL. Customers using dynamic objects asked for it and it can also be used for other objects like contacts and accounts.
21 days ago in Dynamic objects 1

Tag individual messages within an SMS thread

Add a tag to an individual message within an SMS thread
22 days ago in SMS 0 Backlog

ontimesuite.com calendar integration

Integrating calendar with one time suite
23 days ago in Calendar - other 0 Backlog

Centralized Dashboard to Manage Teammate Availability

Something team leads can use to easily toggle management

Capability to broadcast messages on the chat widget during downtime

When coverage is sparse or there is a service outage, customers would like to be able to notify customers opening the chat widget.
25 days ago in Chatbots 0 Backlog

Create Marketing Hub in KB for New Articles or Most Viewed Articles

We're looking for a place to surface new articles or most viewed articles such that people who visit really consistently can quickly see the newest content or most relevant content.
25 days ago in Knowledge Base 0 Backlog

Freshservice IT Service Management Integration

Feature to submit Freshservice incident or service request ticket. Ticket details are synched back to Front for traceability
26 days ago in New integration requests 0 Backlog

Internal-Front Broadcasting option

Something that pops up when you enter the tool, similar to how Front provides feature updates. We want to use this for company announcements, in lieu of blasting an email to everyone in Front.
29 days ago in Core Product Experience 0 Backlog

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
29 days ago in Chatbots / Knowledge Base 1 Backlog

Simple pinned-comments request

I'd like to request that the pinned-comment notification icon be moved to the bottom. It's essentially never noticed by anyone where it is currently, so pinned comments are only useful if you remember that something was pinned or think to randomly...
29 days ago in Core Product Experience 0 Backlog