ADD A NEW IDEA

All ideas

Showing 1581 of 1581

Merge chat conversations

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.
10 months ago in Front Chat / Merge / privacy leaks / threading 0 Backlog

OOO status should allow re-assignment but no new assignments

OOO status to allow conversations that were once assigned to a teammate to be re-assigned, but no new conversations to be assigned.
over 1 year ago in Teammate availability 1 Backlog

Rules for Discussions

Adding the ability to apply rules to Discussions in the same way rules can be applied to messages in inboxes. A new trigger for "discussion is added" or something along those lines so we can auto-tag/assign/archive discussions following the same w...
over 1 year ago in Workflows 0 Backlog

Ability to add / install custom fonts

Please add the ability to add / install custom fonts in order to support corporate branding, specific design/format needs, and more.
over 1 year ago in Core Product Experience 4 Backlog

Different signature on reply emails than on initial email

Option (perhaps a setting or a rule) to have a different email signature on reply emails than on initial emails. This is available on other platforms. My signature is quite lengthy on purpose, but it doesn’t need to appear on every subsequent repl...
over 1 year ago in Signatures 2 Backlog

iMessage / Apple Business Chat Channel integration

Ability to integrate iMessage Business Chat as a channel in Front.
over 3 years ago in New integration requests 1 Backlog

[context] Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base
about 2 months ago in AI suggested replies (auto draft) 2 Will not do

Select channel when replying or forwarding with rules

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels.
over 3 years ago in Auto-reply 0 Backlog

Ability to propose a new time & accept/decline proposed times for a calendar event

No description provided
over 3 years ago in Managing/Updating Events 0 Backlog

Rename Forward to "Forward with subscribers" and Resend to "Resend with subscribers"

Hello! I think it would be a great idea if the highlighted "Forward" were renamed to "Forward with subscribers" and "Resend" to "Resend with subscribers." In situations when folks are trying to forward a message to others (and not reveal that acti...
over 1 year ago in Core Product Experience 2 Backlog