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Show "drafts" as a filtered tab for an inbox

Right now, when I am in an inbox, the top shows filtered such as open, archived, and snoozed. I would love to be able to see drafts that are shared with the team with access to the inbox there as well.
about 2 years ago in Shared drafts 1 Backlog

Local data servers

Front has data servers in the US and Ireland. Customers outside of these countries/outside of the EU may need to their data to be stored in their own country for compliance reasons. If you are voting for this idea, please leave a comment with the ...
about 2 years ago in Compliance & security 0 Backlog

Add contact notes to dynamic variables in rules

When a request comes in from a known content it would be nice to extract the notes from a contact and paste them into the conversation as a comment so all context stored in a Contact is immediately viewable by the agent. It would save time clickin...
about 2 years ago in Smart rules 1 Backlog

API to start new chat at anytime

Create an API where we can opt to show the "Start new conversation" button at all times on the modal. Would love to have the start new chat button always appear right above the footer so the user can start a new chat anytime, in an intuitive manne...
over 1 year ago in Front Chat 3 Backlog

Individual rules applying to shared conversations

No description provided
almost 4 years ago in Other (workflows) 0 Backlog

Reassign custom fields pointing to a teammate to another user

Today when a user is disabled, the account remain assigned to that user in Accounts. If their manager remembers that there are accounts assigned to a departed user, they will give me a back up user or a lits of user to re-assign accounts to. To co...
9 months ago in Accounts Manager / Admin Experience 0 Backlog

Alternate timezone displayed for scheduling confirmation email

Display either the timezone of the client who selected the slot via the scheduling link or display both the timezone of the organiser and the client in the confirmation email.
over 2 years ago in Scheduling Links 0 Backlog

Confgure where attachments are uploaded from

When adding an attachment, I always have to choose between 'computer' and 'google drive'. I never use Google Drive. It would be nice to be able to configure this. I bet some teams would also love to see Dropbox as an option here. Not me though, I ...
over 1 year ago in Attachments 0 Backlog

Videoask integration

https://www.videoask.com/product
over 2 years ago in New integration requests 0 Backlog

Google Photos Integration

Attach Photos from Google Photos
over 2 years ago in New integration requests 0 Backlog