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Create Marketing Hub in KB for New Articles or Most Viewed Articles

We're looking for a place to surface new articles or most viewed articles such that people who visit really consistently can quickly see the newest content or most relevant content.
6 months ago in Knowledge Base 0 Backlog

Shopify Integration - Display Items Ordered and Customer Spend

Hello Team! It would be really handy if we could see at a glance what items the customer has ordered in each order and the spend on each order with a total spend for the customer at the top. This helps us to contextualize our support to the custom...
about 1 year ago in Existing integrations 0 Backlog

Use default field configuration for Jira projects

Currently, a user can customize the fields they see when creating a Jira ticket via the plugin. This allows them to select the fields that are appropriate for that project and ticket type. However, for large organizations, this requires every sing...
about 1 year ago in Existing integrations 0 Backlog

Merge conversations rule action

No description provided
about 3 years ago in Rule actions 0 Backlog

Review prompt for automatically created/old contacts

With popups to review old tags and old rules, Front should also have a function/feature asking to delete/review old/unused contacts.
about 1 year ago in Contacts Manager 0 Backlog

Ability to summarize conversation threads

Display a summary of the conversation at the end of a thread
over 1 year ago in P3 display 0 Backlog

Ability to start composing a new email in the main app view rather than a popup

No description provided
over 1 year ago in Composer 0 Backlog

Right click to download an image

No description provided
over 1 year ago in Compose - write efficiently with quality 0 Backlog

Delete a single message in the thread

From admin perspective I do not extend permissions to permanently delete emails to end users, since often they ask me to restore thing deleted in error or move to trash by spam filtering. All users have permission to delete/mark as spam, however, ...
about 1 year ago in Access - what's accessible or visible to whom in P3 / Other (CPX) 0 Backlog

Customer reply time in Analytics

Measure reply time from your customers to your messages.
over 3 years ago in Outbound analytics 0 Backlog