ADD A NEW IDEA

All ideas

Showing 2067

Support sidebar plugin on mobile, or webapp support on mobile

Empower Work has an Ai assistant built as a custom sidebar plugin, but they don't have access to the plugins via mobile or webapp on mobile.
7 months ago in Mobile 0 Backlog

Chat Visitors can view their chat history / prior tickets when accessing chat widget

Chat visitors can view their chat conversation history. This is important if the chat widget lives in a portal for current customers and they can view their prior chat history
over 1 year ago in Live Chat 1 Backlog

Secondary time zone

Display secondary time zone in calendar, and world clock.
11 months ago in Schedule - manage your calendar 0 Backlog

Docusign integration

No description provided
over 3 years ago in New integration requests 1 Backlog

Time-based dynamic variables

Example use case: In building some rules/macros, I want to access the current timestamp. For example, I want to create a tag prefixed with the current date; "[2025-03-25] {generated-tag-name}". At present, you can fetch a timestamp from attributes...
over 2 years ago in Smart rules 0 Backlog

Choose whether a moved conversation (by a rule) is archived or not for subscribers

When a conversation is moved by a rule : Choose whether it archives or not for subscribers : today, front automatically archives the conversation for subscribers.
over 2 years ago in Workflows 0 Backlog

Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/
11 months ago in Insights 0 Already available

Polls in emails and discussions

No description provided
about 2 years ago in Collaborate - work together seamlessly / Core Product Experience 0 Backlog

Report Phishing and Spam integration with Google Workspace

Currently when users report phishing in FrontApp, the FrontApp Security team gets notified.We would like our internal staff to get notified as well, and if possible integrate this into Google Workspace so those reports show up in the Security Dash...
over 2 years ago in Security / Systems 1 Backlog

Gitbook integration

https://www.gitbook.com/
over 2 years ago in New integration requests 3 Backlog