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Admins can filter the teammate list

From Company settings > Teammates, allow the list of teammates to be filtered by certain attributes. Please leave a comment with details on what you would like to filter on and for what purpose.
over 2 years ago in Teammate management 2 Backlog

Add personal notes when snoozing a conversation to reference later

When snoozing a conversation, show an alert such as "Why are you snoozing this?" or "What do you want to remind yourself about when this snooze comes up?" Ability to enable such a feature on an individual user basis. I regularly will write myself ...
over 2 years ago in Snooze 1 Backlog

Notification or indicator for emoji reactions

No description provided
about 4 years ago in Notifications 1 Backlog

Create invite based on conversation recipients/participants

No description provided
about 4 years ago in Cal/scheduling efficiency / Create New Event 0 Backlog

View incomplete chatbot conversations

Currently a conversation is not created within Front unless a chat visitor has completed the chatbot flow. It would be helpful to have a separate inbox that stores partially completed chatbot conversations - this way the team could still jump in t...
over 2 years ago in Chatbots 0 Planned

Individual signature should not take priority over shared signature

As an admin, I can define a shared signature for a given channel/channels. However, if a user creates an individual signature, then the individual signature will become the default. How could an admin make sure that for a given inbox/channel, thei...
over 2 years ago in Signature management 1 Backlog

Access "Teammate activity export" via API

I regularly need to fetch Teammate Activity Export data - it would be useful to enable access via the API
6 months ago in Core API / Exports, API and connectors 0 Backlog

[context] AI suggested replies to use message templates as a context

Teams who don't have a KB, store their Knowledge in Message Templates. It would be helpful to have Suggested Replies look through existing message templates
about 1 year ago in AI / AI knowledge / AI suggested replies (auto draft) 0 Backlog

More SLA rule triggers

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...
about 1 year ago in SLA / Time-based options 0 Backlog

Admins can create team vacation responders

Admins can specify when a team will be on vacation and define the dates and responder. This could be achieved by selecting certain teammates, or potentially an inbox setting.
over 2 years ago in Teammate availability 0 Backlog