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[context] Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base
12 months ago in AI suggested replies (auto draft) 2 Will not do

Comment-triggered transitions for conversation stages

No description provided
about 1 year ago in Conversation Stages 0 Will not do

Updating metadata in context links

Currently, the metadata for a context link is only updated when it is created ("encountered in a message or comment"). This means that dynamic data like order status, shipping ETAs, shipping status etc is likely to be out-dated and wrong. Having t...
almost 2 years ago in Developer Platform 1 Will not do

Reply time when reply is a comment

= time to first reaction.
almost 3 years ago in Insights 1 Will not do

Integration Request

Prospect wants WooCommerce Integration. 3 seats on Growth.
about 1 year ago in New integration requests 0 Will not do

Metrics - count meetings

Evaluate the activity of the teammate by counting the volume of meeting such as appointements Asked by a CSM to evaluate appointment activity
over 2 years ago in Activity analytics / Insights 1 Will not do

Deliverability metrics

Bounce/delivery rates for outbound emails. This is linked to outbound use cases (sales, marketing, etc).
almost 4 years ago in New metrics 0 Will not do

All mail filter

One very useful filter on Gmail is the ALL Mail filter. Would you consider adding to your Roadmap please.
about 2 years ago in Core Product Experience 0 Will not do

Filter out Snoozed Emails

In P2, have the ability to filter our emails that reopen from Snooze. Sometimes they can pop up in the middle of a workflow. Or, have a separate tab on the sidebar for only snoozed emails.
about 2 years ago in Core Product Experience 1 Will not do

CSAT - open survey in a new window

Ability to open the CSAT survey in a new window instead of the current borwser
almost 3 years ago in CSAT 1 Will not do