ADD A NEW IDEA

All ideas

Showing 2061

Search & Filter Tickets on Customer Portal

Give an end user accessing their portal the ability to search and filter through historic tickets that show on the portal.
3 months ago in Customer Portal  / Knowledge Base 0 Backlog

Default channel when replying

Currently, if a user is subscribed to a ticket in an inbox they don't have direct access to (e.g., in their "Shared with me" section), and they go to reply, the default "From" address is not the channel associated with that specific inbox. Instead...
15 days ago in Admin Experience / Core Product Experience 0

Email Deliverability Analytics and Monitoring

Front needs comprehensive email deliverability monitoring to help teams maintain good sender reputation and ensure customer communications reach their intended recipients. Currently, there's no visibility into whether emails are being delivered, b...
22 days ago in Insights 0 Backlog

Admin-Only Visibility for Rules/Tags

The ability for top-level admins to set up rules or apply tags for oversight or alerting purposes without those actions being visible to the wider team. For example, if we want to alert a manager to review something via a rule, but we don't want t...
4 months ago in Increase granularity of admin permissions 0 Backlog
127 VOTE

Ability to preview attachments

Ability to preview attachments in an email without downloading.
over 2 years ago in Core Product Experience 3 Backlog
107 VOTE

Adding spell checks and grammar suggestions languages other than English

The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages
over 2 years ago in Core Product Experience 2 Backlog
207 VOTE

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
over 4 years ago in Message templates 8 Backlog
103 VOTE

Keyboard shortcut: jump to top of conversation

A button or shortcut to jump to the very first email of a conversation
about 2 years ago in Compose - write efficiently with quality / Core Product Experience / Keyboard shortcuts 17 Backlog

Setting to always display email address in emails

To make it easier to identify phishing attempts, it'd be useful to configure Front to always display the email address. This makes it less likely a user is caught in a phishing scam.
2 months ago in Compliance & security / P3 display / Settings / Settings (User Mgmt & Compliance) 0 Backlog

Add Holidays to Business Hours

It would be great if we could add National Holiday closures as part of our company business hours.
about 1 year ago in Admin Experience 3 Backlog