All ideas

In the list of shared templates, expose the date that each template was last edited. This is useful for finding out-of-date templates that have not been updated recently.

Situation: when I want to create an AI tagging rule for multiple inboxes, all using the same tag (e.g., VIP), I have to train the AI, by reviewing message samples, separately for each rule, even though it's the same tag. Request: Streamline the pr...

Front integrated with Hubspot Deals, but it would also be great to use with support tickets as well.

My team uses Application Webhooks to ingest data from Front. We generally only need to access certain fields in an event payload, with most of the data in the payload being discarded. To help save on our ingress bandwidth costs (and Front's egress...

Currently Front does not display the most recent sender's name and it is often the cause of a person being addressed incorrectly. Provide a setting to change the name that is displayed in the inbox to the person who most recently sent the email.

This extension is used by many companies and by ours. It is integrated in our Microsoft 365 suite. When we have deployed Front, it makes the Phishing of an email more of a challenge to our workers as they need to go through many unsecure hoops to ...

I'd like to be able to pass custom conversation fields through the Front Chat SDK. Currently it only allows me to pass custom contact fields through. This is problematic because sometimes the fields will be specific to that conversation, and I don...

The jumper is based on most recent or most recent unreplied not “most recent unread”