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Rule dynamic variable: "Trigger/Action author"

It would be very helpful if there was a condition in rules that allowed you to trigger a rule based on what Front user performed the originating trigger/action. For example, we have an SLA set up but we have a tag that will exclude a message from ...
6 months ago in Smart rules / Workflows 0 Backlog

Ability to use chatbots across multiple live chat channels (e.g., SMS & WhatsApp)

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.
over 2 years ago in Chatbots 1 Backlog

Request to Increase Recipient Limit for Sequences

For users with a dedicated SMTP server, please consider increasing the cap for sequence recipients beyond the current 200. This would provide a smoother experience and reduce the operational burden for users who regularly communicate with larger c...
about 2 years ago in Outbound/Sequences 0 Backlog

Front integration to Microsoft Planner

Hello, I would like to suggest the implementation of integration of Front with Microsoft Planner. I currently use ClickUp as a task management software, but would like to consolidate to a software we already pay for instead of an additional paid 3...
5 months ago in New integration requests 0 Backlog

Contacts and accounts plugin on mobile app

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.
about 1 year ago in Native features 0 Backlog

Choose and display timezone of reports in Analytics

Metrics are affected by the user's timezone. Users in different timezones will see different values, but have no clear way to notice why.
8 months ago in Insights - Other 0 Backlog

Display chat metadata like location, IP address, browser, device type etc.

No description provided
about 2 years ago in Front Chat / Live Chat 1 Backlog

Autocomplete text in composer (predictive text)

Capabilities for predictive text when composing an email
about 3 years ago in Composer 0 Backlog

Calendar Out of Office / Working Elsewhere

1. Add "show as" options for Out of Office at least - working elsewhere (Outlook offers this) would be nice but not necessary. 2. We would like to mirror the "Out of Office" setting from Gmail calendar in the Front calendar with the possibility to...
about 2 years ago in Calendar View / Schedule - manage your calendar 2 Backlog

Proactive Messages on Mobile

To have the ability to send proactive messages with Front chat on Mobile like we can on the Web. Additionally to be able to recognise the logged in user, that signed into the app for Type of Audience, and then leverage contact info as conditions f...
3 months ago in Chatbots / Front Chat / Live Chat 0 Backlog