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Language support: French

Ability to use Front in French
almost 4 years ago in All platforms 5 Backlog

Create Salesforce "Event" Records Directly from Front

Currently, users can't create or log Salesforce Event records (like meetings or calls) from Front. This forces them to leave Front and manually enter this information in Salesforce, which is inefficient and leads to incomplete activity tracking on...
12 days ago in Existing integrations 0 Backlog

Creat Draft Reply: Allow Attachments (Zapier)

An "Attachment" field added to the Create Draft Reply action in Zapier. Currently, users can attach files when using the Send Message action, but this functionality is missing from the Create Draft Reply action. An example use case for this is: &g...
12 days ago in Existing integrations 0 Backlog

SLA Warning to be displayed at message level

Hi, in long conversations, with lots of back and forth emails, we need to identify quickly and easily to which message in the conversations the SLA warning tag is applied to. Maybe highlight the message or a symbol close to the related emails but ...
24 days ago in Core Product Experience / SLA 0 Backlog

Trigger rule on CSAT review

I have some existing automations which run when a comment is added with "CSAT Received" type content. Trouble is, I can't tell when it's submitted by a human or AI CSAT. I'd love a new rule trigger - CSAT Score. So I can start running a rule when ...
3 months ago in CSAT 1 Backlog

Split count of "waiting" conversations between snoozed and not snoozed

Currently, the Live Dashboard allows to count the snoozed conversations only for non-ticketing inboxes. For ticketing inboxes, there's no way to distinguish waiting conversations that are snoozed or not.
24 days ago in Live dashboard 0 Backlog

Time Off Calendar

I'd like Team member Time Off to populate on the calendar. That way, when looking at the week and scheduling meetings/assigning projects, we can see whom will not be in office
over 1 year ago in Calendar View 1 Backlog

Improve Zendesk Importer

Because GoBolt has seemingly threatened churn ($80k TCV) over their experience with our importer. From their CEO: "'m copying in @Hailey from my team who will join this call alongside me but right now I'm feeling like we bought a lemon. Alec, our ...
about 1 year ago in Importer 0 Backlog

Export AI message summary via API

As the title suggests, getting this information is helpful to display it in external systems, feed it into LLMs for account insights, and more.
about 1 month ago in Core API 0

Option to unsubscribe a teammate from an email conversation

Once a conversation is finished, I'd like the option to unsubscribe any teammate who was initially in the conversation. They have no need to see the rest of the emails that go back and forth and may waste time looking at responses that they are a ...
over 2 years ago in Core Product Experience 3 Backlog