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Format paintbrush - Ability to copy paste formatting

No description provided
over 4 years ago in Composer 5 Backlog

Customize form channel like a customer portal form

Give the ability to customize the HTML of a form channel more easily with the UI of a customer portal form. This allows you to have a customer portal embedded into your own website that funnels into Front.
5 months ago in Customer Portal 0 Backlog

Rule action to snooze conversation

Ability to snooze a conversation from rules.
over 4 years ago in Missing core rule actions 12 Backlog

Admin can enforce 2FA for all teammates

Use case 1 (general): To improve security, an admin can force users to set up 2FA the next time they log in, and block them from accessing Front until it has been completed. The admin would need to set up their own 2FA first as a prerequisite. Use...
about 4 years ago in Login and SSO settings 2 Backlog

Make sure that CSAT reviewers are identified

It should be possible to know who left a CSAT comment: To correctly attribute to a contact To avoid self ratings from agents
over 1 year ago in CSAT 0 Backlog

New metric: first reply handle time

In Analytics, measure handle time for first reply only
over 2 years ago in New metrics 0 Backlog

Ability to collaborate on and review Knowledge base articles with teammates

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts
about 2 years ago in Knowledge Base 0 Backlog

Unread counters for shared inboxes

No description provided
over 2 years ago in Core Product Experience 0 Backlog

Print or PDF entire conversation including comments

Teams that deal with sensitive content that may be subject to audit are looking for a way to take a snapshot of all content (emails/comments) on a conversation so they can store it elsewhere.
over 2 years ago in Printing 0 Backlog

Allow toggle for Jira comments to be internal or external

The current jira integration rule to add a comment to a jira ticket does this as an external comment so everyone subscribed to the Jira ticket can see. It would be great to edit the built in rule so you can choose if the comment is left as interna...
3 months ago in Dynamic objects 0 Backlog