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Set up views to filter by two tags using AND condition instead of OR/ANY

Right now, when setting up a view, you can only choose to filter by ANY tag which means that if I select more than one, I am getting all emails with any of those tags (OR logic). However, I would love to be able to select more than one tag and onl...
about 2 years ago in Core Product Experience 0 Backlog

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
over 1 year ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

Improve timezone selection for new invite

If a meeting is taking place in another time zone, you should have the ability to specify the timezone and schedule according to that.
over 4 years ago in Create New Event / Managing/Updating Events 0 Backlog

Group "time spent in" metrics by teammate

No description provided
2 months ago in New metrics 0 Backlog

[channel] Support for Suggested Replies in Individual Inboxes

No description provided
10 months ago in AI suggested replies (auto draft) 0 Backlog

Live dashboard - tag filter

Ability to filter by tag in the live dashboard
10 months ago in Live dashboard 0 Backlog

Display upcoming SLA breaches in the Live Dashboard

No description provided
about 1 year ago in Live dashboard 0 Backlog

CSAT: hide comment

Hide comments from teammates (while still recording results).
almost 4 years ago in CSAT 1 Backlog

Load balancing checking rule conditions again before assigning

Load balancing rule conditions are checked when a conversation *enters* the queue, but not when Front tries to assign. Ex: - Rule says "when inbound, if in inbox A, then assign load balance" - Conversation comes in inbox A, no teammate capacity, g...
almost 4 years ago in Load balancing 1 Planned

Suggest users who I have interacted with the most in the participant menu

Suggestion for the participant list to show teammates that the user has interacted with the most (i.e. have added as a participant in other conversations), instead of what today's list is actually based which is who they have recently assigned oth...
over 2 years ago in Access - what's accessible or visible to whom in P3 0 Backlog