All ideas

Collecting attachment as answers to specific fields while triggering a macro, for easy handoff/escalation to another team Use TIC to upload an attachment Use macro action(s) to use the attachment

Currently exports from the analytics tab only support csv, but many users will only open those in excel which does not support regular utf-8 csv files, without corrupting non-ascii characters. Adding an export option in addition to utf-8 csv such ...

When a calendar invite is acknowledged (Yes, Maybe, No), automate archiving of email (or create a prompt for that action)

I regularly need to fetch Teammate Activity Export data - it would be useful to enable access via the API

The ability to save searches so you don't have to type them out each time.

I want to create a Rule Set where one or more variables are optional. For example, a rule might match new conversations when they arrive in specified mailboxes, from specified senders, with specified words in the subject, and notify specified team...

Today, an admin can create a signature and make it available on all individual channels. Could we allow admins to share a signature with a teammate Group? This would make it easier to tailor the signature content to attributes of the teammate, suc...

Display CSAT ratings and reviews on my website in a way similar to displaying Trustpilot or Google Business Reviews