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Export AI message summary via API

As the title suggests, getting this information is helpful to display it in external systems, feed it into LLMs for account insights, and more.
about 1 month ago in Core API 0

Better Attachment Management Abilities

Users are only able to drag one attachment at a time to a different email, looking for the ability to drag multiple attachments and mirror more so the functionality in Outlook
over 2 years ago in Client Platform / Core Product Experience 2 Backlog

Configure the sidebar to show teammates who are "available"

Would help large teams be able to see exactly who is online, especially when the teams all have different starting times and work across the globe.
over 2 years ago in Core Product Experience 4 Backlog
122 VOTE

Search for calendar events

The ability to search the calendar by event name or invitee to find an existing calendar event.
over 4 years ago in Managing/Updating Events 11 Backlog

Search Function in Signatures

Please can the search algorithm in Signatures be less 'fuzzy' and actually return the results based on the criteria requested? We have a lot of signatures and it can be painful to scroll down a long list because the search function doesn't work as...
8 months ago in Signature management 2 Backlog
121 VOTE

Configure business hours as a calendar

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
over 4 years ago in Admin Experience 13 Backlog
121 VOTE

Ability to create tables in the composer

Ability to create and edit tables in Front emails (currently you can only paste a table)
over 4 years ago in Composer 5 Backlog

Display SLA breach timestamp instead of duration

As other dates in conversation, you can click on it to switch from timestamp (May 30 9:29) to duration (6m) We want to be able to do the same for SLA timer.
4 months ago in Core Product Experience 0 Backlog

Custom metrics or formula fields in analytics

No description provided
4 months ago in Customization / New metrics 0 Backlog

Macros available in Company settings

Ability to create macros at the company level, allowing them to be deployed across multiple workspaces and initiated from individual inboxes.
about 1 year ago in Macros 0 Planned