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CSAT - Ability for customer to update score

It would be great to have the ability to update a CSAT score. A user might initially rate the service poorly - perhaps due to a slower response or not receiving the answer they expected. However, as the conversation continues and the issue gets re...
6 months ago in CSAT 0 Backlog

Knowledge Base: Ability to configure visibility on article-level

Ability to make articles private, draft, or published.
almost 2 years ago in Knowledge Base 0 Backlog

[accuracy] AI Answers accuracy improvement based on incorrect answers

Export a report that contains only questions & answers that AI answered incorrectly to improve AI answers by for example: Allowing admins to modify help center articles as needed to help AI answer more accurately. Allowing admins to tweak thei...
about 1 year ago in AI / AI answer for chat 0 Backlog

Save files to Google Drive

No description provided
over 4 years ago in Existing integrations 2 Backlog

[channel] AI tagging on more channel types (SMS, chat, custom channels ...

Ability to set up AI tagging on more channels like SMS conversations, chat, social, whatsapp, custom channels
over 1 year ago in AI / AI tagging 0 Backlog

Message level statusing for SLA rules

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.
over 2 years ago in Insights / SLA / Workflows 4 Backlog

we can roll-up multiple workspaces into one report without making many team members company admins

Having more flexibility to group workspaces into one report would be great especially if leaders oversea a few workspaces but not all. Right now it's all or nothing! Alternative for now is sending scheduled reports but there's not a ton of flexibi...
3 months ago in Insights 0 Backlog

Channel setting: reply-to header

Allow to set a value to the reply-to email header when creating a new email - at least when we create that email through api : https://www.getresponse.com/help/reply-to-field.html
12 months ago in Admin Experience / Core API 0 Backlog

SSO for Gated Knowledge Base

Customer wants to utilize Gated KB for internal employees that are not Front users. SSO makes this much easier to maintain.
9 months ago in Knowledge Base 0 Already available

[accuracy] Similar conversation based on a more specific entity (inquriy, ticket, order, shipment ...)

Situation: The current “similar conversation” feature in Front is based on semantic proximity. This approach can be inefficient, especially when users need to find conversations related to specific entities like a ticket number, order number, ship...
12 months ago in AI / AI similar conversations 0 Backlog