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Users to create their own individual macros

Ability to create macros at the PERSONAL level For instance for me : answer to my private email, and then automatically label them "to follow", and move it to custom/personal view of this label "to follow" Thanks,
3 months ago in Macros 0 Backlog

Add trash option to conversation hover actions in personal inboxes

add trash as a hover action on conversation cells within individuals' personal inboxes
almost 2 years ago in Core Product Experience 1 Backlog

Additional Webhook Events For Teammate, Channel and Inbox Changes

Monzo is building a business continuity dashboard that tracks which inboxes exist in Front, who has access, and associated channels/teams. They currently use the API to refresh this monthly but would prefer real-time updates via webhooks for event...
3 months ago in Developer Platform 0

Google Ads <> Chatbot integration

Google Ads conversion events for Chatbot – track users who come to our website from an ad and interact with the chat (and not the other CTAs).
3 months ago in Chatbots 0 Backlog

Sortable rule set data

It would be good to be able to sort and change the order of the various rows within the Rule Set Data for Rule Sets. We are setting up a Master Rule Set for one of our teams to auto tag and assign messages received - this will end up having a lot ...
over 1 year ago in Workflows 1 Backlog

Support STP files in chat

No description provided
8 months ago in Live Chat 0 Will not do

Multiplication in a dynamic variable

Allow someone to multiply a dynamic variable by a number or other dynamic variable, in dynamic variables.
5 months ago in Client Platform 0 Backlog

Improved analytics for Front Chat

No description provided
over 2 years ago in Live Chat 0 Backlog

Channel setting: reply-to header

Allow to set a value to the reply-to email header when creating a new email - at least when we create that email through api : https://www.getresponse.com/help/reply-to-field.html
11 months ago in Admin Experience / Core API 0 Backlog

[accuracy] Similar conversation based on a more specific entity (inquriy, ticket, order, shipment ...)

Situation: The current “similar conversation” feature in Front is based on semantic proximity. This approach can be inefficient, especially when users need to find conversations related to specific entities like a ticket number, order number, ship...
11 months ago in AI / AI similar conversations 0 Backlog