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Ability to remove shared drafts from my view

No description provided
about 3 years ago in Shared drafts 1 Backlog

Ability to apply a rule filter to a report

This would allow you to add a filter for only conversations where your rule triggered, e.g. allowing you to focus on the breach/achievement of your teams' rules only without other rules also being considered in the displayed results.
about 1 year ago in Investigation features 0 Backlog

Ability to create a View or View conversations from metric data in Analytics

As soon as there are more than 10 conversations contributing to a metric, it becomes very difficult to filter them further. Being able to save the metric results into a view would make them easier to view within the app or to group together so tha...
about 1 year ago in Investigation features 0 Backlog

Prevent messages from sending based on customer list (SMS channel)

SMS channels require strict compliance rules, including preventing any messages sent to customers if they've opted out. We are able to put customers on a 'do not contact' customer list but we aren't able to ensure that messages are not sent to the...
about 2 years ago in Twilio 0 Backlog

Create an appointment from an email

Be able to create an appointment from an email and info from the email is automatically populated in the email. It could also add the person who sent the email as a guest or guest suggestion.
about 2 years ago in Cal/scheduling efficiency 0 Backlog

Make it easy to reset default style in composer

No description provided
about 1 year ago in Compose - write efficiently with quality 0 Backlog

Ability to share Excel file with Front email

No description provided
over 4 years ago in Desktop 0 Backlog

Ability to select multiple messages under Conversations list on Contact sidebar

Allow the selection of multiple messages under Conversations in the Contacts sidebar. Render the same options as when selecting multiple messages in search results. In particular, allow merging those selected messages.
about 1 year ago in Contacts 0 Backlog

Add "View in Front" button to header or hyperlink subject line

For Front email notifications, it'd be great if the 'View in Front' button existed in the header somewhere. When a thread gets too long, you have to click 'View entire email' in Gmail to display that button. Even if something like the subject line...
about 2 years ago in Notifications 0 Backlog

CSAT: track number of survey sent

No description provided
about 3 years ago in CSAT 0 Backlog