ADD A NEW IDEA

All ideas

Showing 2077

[language] Similar conversation to support more languages

Situation: Similar conversations only supports English because the embedding are in english for now. Request: Support more languages
12 months ago in AI / AI similar conversations 0 Backlog

Automatice dynamic object extraction

I would love to know if/when NLP and LLMs will be available for dynamic object extraction. Currently the feature is pretty limited by the user providing an exact match, which isn’t great for a white glove customer experience.
almost 2 years ago in AI / AI data extraction / Dynamic objects 0 Backlog

Drag and drop to change rule order

Instead of using the arrows, or typing in the order number you want a rule to fall into, having the ability to drag and drop rules in different order could be a better experience for customers who have cascading rules.
almost 4 years ago in Rule management 0 Backlog

[activation] Option to stop the daily email notification

Situation When admins are setting up an AI tagging rule, they receive daily email notifications informing them of new message samples that need validation. However, in cases where they either do not complete the training process or no longer requi...
12 months ago in AI / AI tagging 0 Backlog

View the exact point the specificed time frame was breached in Analytics

As a Team Admin, I want to be able to view the exact point that the conversation surpassed the 2hour response time. for me to find this information, I need to scroll through the whole conversation and find this time or breach. I would ideally be a...
almost 2 years ago in Investigation features 0 Backlog

View activity of teammates during busiest period on Team Performance heatmap

As a Team Manager, I want to be able to view the workload of my team at the busiest periods. When I tap on the heat map - Active teammates it shows me the number of active teammates. When I tap on this number, it should show me below the activity ...
almost 2 years ago in Investigation features 0 Backlog

Measure number of mentions

See how many times one teammate is asking another teammate for help
almost 2 years ago in New metrics 0 Backlog

Apple Watch app

No description provided
almost 3 years ago in Client Platform 0 Backlog

ShareFile Plug-in

It would be useful to have a native ShareFile plug-in to make it easy to securely share and request files with clients directly from Front without having to navigate away to another application window. As a financial services and benefit administr...
almost 2 years ago in Developer Platform / New integration requests 0 Backlog

Samsara messaging

Samsara has API endpoints that allow for sending/receiving messages to/from drivers is great. We could expose this as a channel in Front!
about 2 years ago in New integration requests 0 Backlog