Customize information display on the conversation list
It would be nice to be able to choose the information displayed on the conversation list. For instance, if we want to display the end-user involved in the conversation or just the subject email or the assignee.
Select channel when replying or forwarding with rules
Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels. This applies to the CSAT rule template too.
As an admin, I have all the inboxes showing in my sidebar in case someone needs to me to go look at something. I also have an inbox in the workspace I support. I'd like to be able to "pin" or star or somehow move that inbox up so it's easier for m...
