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Bump Personal Emails

Bump settings only apply in shared inboxes. I think this should be available for personal inboxes especially on outbound replies.
5 months ago in  0 Backlog

Error Codes for WhatsApp on mobile

Often, WhatsApp encounters errors, but the error codes aren’t visible on the mobile app.
about 1 year ago in Native features 0 Backlog

ATP for attachments

Should support Dynamic Delivery
over 4 years ago in Email channels 0 Backlog

Create the ability to pin a tag

My customer, Rubil, from UNF requested a feature idea to be able to "pin" certain tags so that they show at the top of the tag dropdown when manually adding a tag to a conversation
about 1 year ago in Tags 0 Backlog

Make relevant search results more visible

Description: Results are ranked chronologically. If there are a lit of results but I know the one I looking for should be the most relevant one, it can be hard to scroll through the result. Request: Have an option to see results based on relevance
almost 3 years ago in Find the result I'm looking for 0 Backlog

Multi-line application objects

Right now you can only create a pattern in an Application Object that matches onto a single line of text. Once that text goes onto the next line it doesn't work. For a use case like a trip reservations or logistics trip: Leg 1 LAX - SFO Leg 2 SFO ...
5 months ago in Developer Platform 0 Backlog

Customize Send and Send & Archive shortcuts

ALLOW option to choose CTRL+ENTER to act as REGULAR SEND (instead of CTRL+SHIFT+ENTER) CTRL+SHIFT+ENTER is very annoying, as much as messages being archived. CTRL+ENTER should act as a regular message send.
5 months ago in Keyboard shortcuts 0 Backlog

[context] Ai tagging based on entity (date, duration, product name, amount...)

Situation & Request Wish to tag based on spec values such as dates, amounts, and durations. Currently, the AI Tagging tool is not equipped to detect and apply tags based on these structured data types. Potential Solution Invest in entity detec...
over 1 year ago in AI / AI tagging 0 Backlog

Filtering search on conversations with a single participant

Would help when I'm looking for a 1:1 discussion for instance, instead of surfacing all team discussions where this person is included
10 months ago in Filters 1 Backlog

Message templates: Add business hours as a variable field

Our team currently has a fairly large number of templates which we use for rules and automations (mostly for off-hours requests). Though we don't change business hours often, when we hire in different time-zones and therefore update hours, it woul...
5 months ago in Message templates 0 Backlog